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Privicy Policy Cookies Policy

Privicy Policy

1. WHAT DATA WE COLLECT

1.1. When entering our website you have the possibility of subscribing to our newsletter, and so we collect some Personal Data, such as name and e-mail, which will be treated to receive information on the brand, namely: news, exclusive campaigns, invitations to events, etc..
1.2. We collect information coming from your use of our website, or from the communications that we send you, allowing you to highlight items or services that may be of interest to users and monitor site performance, become aware of which pages are the most popular, observe the method of connecting between pages more effectively, or determine the reason for some pages displaying error messages. These processes are only used for the purposes of creation and statistical analysis, never collecting personal information.

2. USE AND PURPOSE OF PROCESSING PERSONAL DATA

Zambeze uses Personal Data with the following purposes:
- Contact management with the User;
- Ensure that the website meets the User’s needs, through development and publication of suitable contents matching the interests and requests expressed by the User, improving search capabilities and platform functionalities as well as obtaining the associated or statistic information regarding the type of User profile (analysis of consumption profiles).

3. WITH WHOM WE SHARE YOUR DATA

We share your Personal Data only with companies and departments within the Grupo Visabeira (GV).

4. RESPONSIBILITY FOR DATA PROCESSING

The party responsible for processing the Personal Data is Grupo Visabeira S.G.P.S., S.A., based at Rua Palácio do Gelo, piso 3, 3500 – 606, Viseu [Portugal], which provides the service and which in the context decides which Data will be collected, the means of processing the Data and for what purposes data are used. The party responsible can be contacted through the following address: rgpd@montebelohotels.com
The Data Protection Officer, which is the entity responsible for implementing and verifying this Privacy Policy, as well as for setting clear rules for processing Personal Data, ensures that all those who entrust us with processing their Personal Data are aware of how the Grupo Visabeira deals with the Data and what their rights regarding this subject are. The DPO of Grupo Visabeira can be contacted through the following address: dpo@montebelohotels.com

5. YOUR RIGHTS

Zambeze informs you that the User has a right to access Personal Data, as well as to correct, erase and transfer it. The User also has the right to limit data processing, as well as to decline it.

6. HOW TO EXERCISE YOUR RIGHTS

If you do not agree with the terms in which your Personal Data are being processed, you can exercise the rights listed in the previous chapter through a communication to the Data Protection Officer as indicated. You can also submit a complaint to the Autoridade Nacional de Controlo [National Supervisory Authority] – CNPD].

7. INFORMATION SECURITY

We work with focus on the safety of your data by adopting technical and organisational safety measures suited to protecting our Users from unauthorised access, alteration or destruction of data, or non-authorised information which we possess being disclosed.

Cookies Policy

WHAT ARE COOKIES?

"Cookies" are packets of data that a website sends to your computer while you are visiting that website. These data files include information that allows for storing important data that will make your browsing more efficient and useful. This website uses cookies for several purposes, namely to obtain non-personal data from online visitors.

HOW COOKIES ARE USED?

Visitors to this website use different computers and browsers. To make your visits as simple as possible, a register of the type of browser is automatically saved (for example, Internet Explorer, Google Chrome) as well as of the operating system (for example, Windows, Macintosh) used and the name of the domain of your internet service provider.

WHAT IS THE FUNCTION OF COOKIES?

Cookies are used to help to determine the usefulness, interest and number of uses of your websites, allowing for more efficient and faster navigation, eliminating the need to introduce the same information repeatedly.

WHAT TYPE OF COOKIES DO WE USE?

Permanent Cookies: are cookies that are stored on the browser of your access equipment (PC, mobile and tablet) and which are used whenever you make a visit to one of our websites. Generally cookies are used to direct navigation according to user interests, allowing us to provide more personalised service.
Session Cookies: are temporary cookies which remain in the cookies file of your browser until you leave the website. Information obtained from these cookies serves to analyse traffic patterns on the web, allowing us to identify problems and provide a better navigating experience.

WHY DO WE USE COOKIES?

Strictly Necessary Cookies: Allow for browsing the website and using its applications, as well as accessing secure areas of the website. Without these cookies, the services you request would not be provided.
Analytical Cookies: Are anonymously used to create and analyse statistics, to improve website functioning.
Cookies of Functionality: These cookies save the user’s preferences regarding site use, making it unnecessary to reconfigure the site each time it is visited.
Third Party Cookies: Measure success of the application and the effectiveness of third party advertisements. These cookies can also be used to customise a widget according to the user’s data.
Advertising Cookies: Direct advertising set according to the interests of each user, also limiting the amount of time the ad is seen, helping to measure the effectiveness of advertising and the success of website organisation.

HOW CAN YOU MANAGE COOKIES?

All browsers allow the user to accept, refuse or delete cookies, in particular by selecting appropriate definitions in the respective browser. Cookies can be set in the menu "Options" or "Preferences" of your browser. Please note, however, that by disabling cookies you may disable some web services from working correctly, affecting, partially or totally, website navigation. For more information on cookies and on how to prevent these from being installed or on how to delete existent cookies on your hard drive, the user may visit the following website: http://www.allaboutcookies.org
You can find information on cookie control according to your internet browser at the following addresses:
Internet Explorer: http://support.microsoft.com/kb/278835
Google Chrome: https://www.google.com/chrome/intl/en-GB/more/privacy.html
Firefox: http://support.mozilla.org/en-US/kb/Clear%20Recent%20History
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/

In case of a dispute, the consumer may contact an Alternative Entity for the Dispute Resolution:
“CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa” [Centre of Arbitration for Consumer Disputes in Lisbon] - www.centroarbitragemlisboa.pt | For further information, “Portal do Consumidor” [Consumer Site] – www.consumidor.pt